We focus on providing solutions and ensuring continuity for your organisation. Your Expert Desk consists of a solid base with several optional services. Choose from three service windows for the right support when you need it. However you compose Your Expert Desk, you can always count on high-quality and personal IT support.
Your Expert Desk offers customised IT support. As standard, we provide various services that help to safeguard the continuity of IT services. The standard service requests (SSRs) are routinely completed, and our incident management process aims to quickly and appropriately handle questions and disruptions. You can expand the standard service of Your Expert Desk with optional services.
VIP support allows you to assign VIP status to specific people within your organisation. These people are given priority over other users and reports. Their reports are handled with the highest priority and resolved within the agreed term, both remotely and on location. VIP support is the ideal solution for executives and heads of IT departments who want to save valuable time and promote efficiency.
With on-site or desk support, Your Expert Desk offers personal and direct support on location. A Simac expert is available to answer questions, handle reports and offer solutions on the spot. Users immediately know who they can turn to for help and can, therefore, quickly resume their work independently.
Your Expert Desk supports the smooth adoption of your IT solutions in various ways. Examples include tailor-made training for your entire organisation, demonstrations, instructional videos, workshops, webinars and the onboarding process for new users. By supporting users and informing them about the possibilities of IT, we contribute to a more effective working method within your organisation. A good adoption programme increases productivity and enhances the job satisfaction of every end user.
An organisation's IT infrastructure is composed of services from multiple parties. The aim of Managed Services is to streamline communications between our client and all of its IT suppliers. Your Expert Desk has a role in this as a First and Single Point of Contact.
Your Expert Desk is available in three service windows. This allows us to meet the needs of various industries requiring IT support outside standard opening hours. Although the service windows of Your Expert Desk offer an extension of the available time frames, the services of the Expert Desk remain the same. This means you can always count on high-quality support and a solution-oriented approach, regardless of your chosen service window. The different service windows simply offer more flexibility and availability, so your organisation always receives the right IT support when needed.
Opting for engagement and expertise? Then get in touch with us. We would be happy to tell you more about Your Expert Desk.
