What are most support questions about?
"You wouldn't tell immediately but there is a kind of rhythm in our work. For example, at the calls that come in we know that it's the end of the month. Then, 80% of the questions are about creditor invoices because they have to be payed at or before the end of the month. Previously the focus was more at the end of the year but nowadays it is spread over the whole year."
Support of Simac Document Solutions
Marcel Wentink (senior field service engineer), Şenol Sözen (software specialist) and Pieter Roos (senior software specialist) have years of experience and a lot of knowledge to support you with all the software products that we have in our portfolio.
Call Marcel, Şenol and Pieter daily from 8:00 AM - 17:30 PM at number 0031 (0)318 649 623 with your challenges, questions and distortions in the functionality of the software or solution you're working with.
The support model of Simac Document Solutions
Step 1. Report your questions and incident per email at: firstname.lastname@example.org
Step 2. After registration you receive a contactperson and an incidentnumber.
Step 3. We offer you support via email, telephone or remote via teamviewer.
"Simac delivered, implemented and maintained ReadSoft software already for many years and still supports us very well."
Choose a training especially for you of ReadSoft Invoices, ReadSoft Online, PaletteArena and/or Teleform. Interested? Please send us an email >
Use your OCR or P2P software more efficient and choose for an optimalisation day with one of our consultants. Interested? Please send us an email >