Human-centered IT support for optimal performance
In our Support Services, people are at the center. Technology and IT solutions are a means for your employees to work carefree and optimize their daily work. This is why we value the personal approach to our IT support. We have dedicated teams of IT specialists who focus exclusively on the retail, healthcare and industrial sectors. Our team builds on years of experience and knows what's going on in your business.
Your Expert Desk delivers reliable user support with a personal touch, so you can focus on what really matters.
Simac is Your Service Integrator and acts as a central point of contact, Single Point of Contact (SPOC), allowing you to maintain an overview.
We optimize the user experience and our services through effective experience management. Important tools in this are feedback from end users and monthly reports on XLAs, SLAs and KPIs.
In addition to the MySimac customer portal that gives you access to various functionalities, Your Expert Desk offers a seamless omnichannel experience. This not only increases user satisfaction, but also ensures that incidents can be handled faster.
Our reliable Support Services not only ensure that employees can work effectively and with pleasure, but also that your organization can respond faster to market changes, you shorten time-to-market and save costs. This leads to higher employee satisfaction and a stronger competitive edge in the market. Together we ensure that your organization is optimally supported by Your Expert Desk, Your Service Integrator and Xperience Management, so that you can concentrate on what really matters: achieving your business goals.
More than ever, the focus is on the X of Xperience: how satisfied are Jumbo store employees with the services offered? Now that the first results are visible, it is time for Jumbo and Simac to further intensify their cooperation.
Do you choose commitment and expertise? Then get in touch with us. We would be happy to tell you more about our Support Services.
