In our Support services, people-oriented IT support is central. Our team of experts knows what is going on in the retail business and has in-depth knowledge of all IT-related matters. Simac provides reliable support with a personal touch, so that your employees can focus on what really matters.

Your Expert Desk

Simac | Your Expert Desk provides support with a focus on the human aspect of technology. IT solutions are a tool to help users and optimize their daily work. That is why we work to the highest standards and with the latest technology, and we attach great value to the personal approach to our services.

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Xperience Level Agreement

We measure and improve your experience with our services. Our XLA (Xperience Level Agreement) approach ensures that we not only meet but also exceed your expectations in terms of support and service. Read how Jumbo and Welkoop are already benefiting from our XLA approach and putting their IT customer first.

Service Integration and Management (SIAM)

In addition to providing support, we also have a role as First and Single Point of Contact (SPOC). This means that Simac is your fixed and central point of contact for all your IT-related questions and problems. The SPOC role is applied to all services and solutions of Simac and optionally also to IT services of other parties to your organization. We offer Service Integration and Management (SIAM) to ensure tight coordination of various IT processes. Whether internal teams or external suppliers, we provide an integrated and streamlined approach.

Two-line support

Our retail-specific two-line support is aligned with the unique technical challenges within the retail environment. Every store requires its own solutions, which is why we offer specific technical expertise to help you move forward in both software and hardware.

Field- en on-site support

Field and on-site support services are designed to provide fast and efficient on-site support. Our team of experienced engineers specializes in retail IT solutions and understands the specific needs involved. You can count on Simac all over Europe!

Curious about all of Simac's retail solutions?

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We offer you these one-stop-shop services

Thanks to the strong position and knowledge we have built up over nearly fifty years.

We help these retailers move forward

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Do you choose commitment and expertise? Together with Simac, you will take the next step toward the store of the future!