
The MySimac customer portal gives you access to several convenient features. Through this IT customer portal, you can easily create and view reports, track the progress of the report and add additional information. For example, you can find the arrival time of a field engineer, and during major breakdowns you can avoid waiting times on the phone by communicating via the portal. Requests for hardware, such as a workstation, laptop, PDA or phone, are also submitted quickly and efficiently through the portal.
By working to improve knowledge, we aim to increase your organization's self-reliance and independence. This means that our experts share their specialized knowledge with you. Whether you are part of the IT department in your organization or an “ordinary" user. Through self-service solutions and user-friendly tools, users can solve simple problems, submit requests and look up information themselves. This is what we call Shift Left.
In addition to the IT customer portal, Your Expert Desk provides a seamless omnichannel experience. This not only increases user satisfaction, but also ensures that incidents can be handled faster. Incidents can be reported in a variety of ways and you always have just one central point of contact: Your Expert Desk. This means that for help with an IT problem you do not have to approach different departments or individuals, but can choose one of the following ways to report your incident;
You can contact by phone, send a message via social media, email, Whatsap or use automated notifications via API or mail import. Finally, MySimac also offers a handy app, which allows users to report incidents and track their status from their smartphone or tablet. This is practical for employees who are on the road a lot, without a fixed workstation.
Do you choose commitment and expertise? Then get in touch with us. We would be happy to tell you more about our Support Services.