An organization's automation consists of many services and is often provided by multiple vendors. This makes the management of an IT landscape complex. Simac is Your Service Integrator and acts as a central point of contact, Single Point of Contact (SPOC), allowing you to maintain overview. We are responsible for all Simac services and solutions and coordinate the IT services of other parties within your organization. Think of suppliers of telephony and fiberglass, software companies and other IT suppliers in the chain.
Simac's goal as Your Service Integrator is to streamline communication between your organization and all suppliers. We improve the performance of the end-to-end service chain by ensuring better cooperation between suppliers and continuous improvement of processes and services. Simac directs the entire IT service provision, relieving your organization of all concerns. In addition, you can always contact a familiar face with your question. Your Service Integrator manages an efficient and reliable IT environment, allowing your organisation to focus on its core activities and growth.
With Orchestrated Support, we take your IT support to the next level. Within this service, Your Expert Desk takes full control of the incident management process. Orchestrated Support goes a step further than regular support by not only identifying and resolving bottlenecks, but also working proactively with various IT suppliers to resolve incidents quickly and effectively. We closely monitor every ticket and intervene in time to ensure that all incidents are resolved within the agreed upon service level agreements (SLAs).
As a result, causes of any dissatisfaction are quickly addressed, signiaficantly improving employee job satisfaction. The more active role of Your Expert Desk allows your organization to better focus on its core business, without being distracted by IT problems. Orchestrated Support ensures an efficient work environment, making employees productive and satisfied.
Do you choose commitment and expertise? Then get in touch with us. We would be happy to tell you more about our Support Services.
