Simac Support Services are a standard part of the service you receive when using a Simac solution. In our Support Services, people are central. Technology and IT solutions are a means to help healthcare employees and optimise their daily work. That is why we attach great value to the personal approach to our services. We have a dedicated team of IT specialists who focus exclusively on the healthcare sector. Our team builds on years of experience and knows what is going on in healthcare. Together, we ensure that healthcare employees can work effectively and with pleasure, supported by our reliable IT support.
An organisation's automation consists of many services and is often provided by multiple suppliers. Simac is Your Service Integrator and serves as your Single Point of Contact (SPOC), helping you keep an overview. We are responsible for all Simac services and solutions and coordinate the IT services of other parties within your organisation, such as application suppliers of the ECD or timetables, healthcare technology suppliers and other IT suppliers in the chain. The aim is to streamline communication between our client and its suppliers. Simac directs the end-to-end IT service provision and you can always turn to a familiar face with your question. With Simac as Your Service Integrator, your organisation can focus on its core business: providing high-quality care!
Our Simac | Your Expert Desk provides reliable user support with a personal touch, so you can focus on what really matters. Our support team knows what is going on in healthcare, works proactively and understands what is needed to put business continuity first. The moment you have a question, you can rely on being helped quickly and get back to work in no time. Our healthcare support team is patient, communicative, and has strong empathy for the needs of healthcare employees.
Through Simac | Your Expert Desk, you can use the MySimac customer portal which gives you access to various functionalities. The MySimac portal can be linked to a service management tool. This gives you more control and insight into your organisation's IT performance. We also offer employees of your organisation the possibility to communicate in a way that is most comfortable for them, thanks to our extensive omnichannel facilities and onsite support capabilities.
The learning process never stops at Simac either. We optimise the user experience and our services through effective experience management. Important tools in this are feedback from end users and monthly reports on XLAs, SLAs, KPIs and XIs. To measure our customers' satisfaction, we conduct regular surveys, taking experience indicators into account. We use these results not only to continuously improve our services, but also to understand what care employees specifically need.
Do you choose commitment and expertise? Together with Simac, you take the next step toward the nursing home of the future!
