The learning process never stops with us either. We optimize the user experience and our services through effective experience management. Important tools in this are feedback from end users and monthly reports on XLAs, SLAs and KPIs.
To measure satisfaction within your organization, we conduct regular surveys taking into account experience indicators. We use these results not only to continuously improve our services, but also to understand what employees need to do their jobs efficiently and with pleasure. We regularly share and discuss these insights with you to ensure that our IT support is optimally aligned with the needs of your organization. This allows us to provide your organization with an ever better and more personalized service, while providing valuable feedback for your organization's IT department.
At Simac, the Xperience Management Office (XMO) is central to our commitment to quality and effectiveness. Using our structured roadmap and toolkit, we would like to take you on a journey to experience the added value of Xperience Management. Our dedicated XMO team, consisting of XM experts, guides XLA processes, advises and plays a central role in identifying optimizations. Together, we strive for consistent improvements in customer experience and continue to emphasize our commitment to quality.
More than ever, the focus is on the X of Xperience: how satisfied are Jumbo store employees with the services offered? Now that the first results are visible, it is time for Jumbo and Simac to further intensify their cooperation.
Do you choose commitment and expertise? Then get in touch with us. We would be happy to tell you more about our Support Services.
