Your Expert Desk delivers reliable user support with a personal touch, so you can focus on what really matters. Our support team knows what's going on in your workplace, works proactively and understands what's needed to put business continuity first. The moment you have a question, you can rely on us to help you quickly and get you back to work in no time. Your Expert Desk is patient, communicative, and has strong empathy for the needs of employees in a variety of industries.
Your Expert Desk is available in three service windows. In this way, we can meet the needs of different industries that require IT support outside standard business hours. Although Your Expert Desk's service windows offer an expansion of available timeframes, the services provided by the Expert Desk remain the same. This means you can always count on high quality support and solution orientation, no matter which service window you choose. The different service windows simply offer more flexibility and availability so that your organization always gets the right IT support when you need it.
Your Expert Desk is a flexible service that you put together through standardized components. From different service windows, to preferences of issue handling to the way you like to be contacted by Your Expert Desk. We have already put together ideal components based on our expertise, but you can always expand these with personalized elements. With this method, you are always assured of IT support that suits your organization and you never have to make concessions in terms of flexibility or quality. You can easily scale up or down and respond to what is important to your organization at that time.
VIP support allows you to assign “VIP status” to specific individuals within your organization. These individuals are given priority over other users and reports. Their calls are handled with the highest priority and resolved within the agreed timeframe, both remotely and on-site. VIP support is the ideal solution for executives and heads of IT departments who want to save valuable time and promote efficiency.
With onsite support, or counter support, Your Expert Desk provides personal and direct on-site support. A Simac expert is ready to answer questions, pick up reports and offer solutions on site. Users immediately know who they can turn to for help and are quickly back to work independently.
Your Expert Desk supports a smooth adoption of your IT solutions in various ways. Think of customized training for your entire organization, demonstrations, instructional videos, workshops, webinars and the onboarding process for new users. By supporting and informing users about the possibilities of IT, we contribute to a more effective way of working within your organization. A good adoption program increases productivity and boosts the job satisfaction of every end user.
Do you choose commitment and expertise? Then get in touch with us. We would be happy to tell you more about our Support Services.
